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Frequently Asked Questions
Answer:- You can send us an email at firstname.lastname@example.org or can call us at +91-8860924629, +91-7291852429. Our sales team will assist you as soon as possible.
Answer:- You can email us your query at email@example.com or can call us at +91-8860924629, +91-7291852429. Our support team is standing by to answer your product questions and address any technical concerns. In case, you require any sort of technical assistance from the principal companies we help you contact them directly.
Answer:- After obtaining the price quotation from us, you are to send us your Purchase order. Upon receipt of the Purchase order, the ordered items will be delivered to your address within 2-4 weeks. Order Email is firstname.lastname@example.org and call us at +91-8860924629, +91-7291852429.
Answer:- We offer bulk discounts on most products ordered in quantities of ten or more from the same principal/supplier. You can email us your requirements at email@example.com .
Answer: BTL Biotechno Labs Pvt Ltd is ISO 9001:2015
Answer:- We generally use Blue Dart Express, Overnite Express and DTDC courier services for deliveries. At the time of dispatch, a tracking number is generated. You can track your shipment by using the tracking number.
Answer:- Once your order is placed You will receive an email indicating the expected delivery date, Most of the product are delivered within 2-3 weeks.
Answer:-Order once placed cannot be cancelled.
Answer:- All the payments should be done via online modes (NEFT, RTGS & UPI), no cash payment is accepted.
Answer:- Yes, the payment should be done while placing an order and once we have received your payment, will process your order immediately.
Note: For government organizations, payment will be accepted after the receipt of shipment.
Answer:- Yes, we are equipped with -80° C, -20° C, 4° C to RT storage facility and all the products are stored at required temperature before shipping.
Answer:- The product with storage temperature -20° C is shipped in dry ice, -4° C is shipped with ice packs while the RT products are shipped in proper packaging to eliminate any risk of damage.
Answer:- If you receive any damaged product , please contact us within 48 hours of delivery via +91-8860924629 , +91-7291852429 or firstname.lastname@example.org After 48 hours no replacement query will be accepted.